How to configure SQL Server 2000 to use non-uniform memory access (NUMA)
http://support.microsoft.com/kb/921928
SQL Server 2005 connectivity and Volume Shadow Copy Service (VSS)
http://support.microsoft.com/kb/919023
How to troubleshoot problems that occur when you start or use Word 2007, Word 2003, or Word 2002
http://support.microsoft.com/kb/921541